Proposed Solutions

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Executive Summary

Goals, Concerns, Metrics

Methodology

Tasks and Findings

Proposed Solutions

Conclusion

• Offer the user two portals of entry: Name Search, or Specialty/Mileage Search
• Search box criteria is limited to name
• Additional search critera is before the search results
• Additions to results page includes "Group", "Plans Accepted", and their "Specialty"
• Additions to the provider record includes "services" performed

Paper Prototype

Here is the paper prototype that was tested with the users June 5 - 9th, 2006. The prototype is designed to address issues discovered during the evaluation, and to test those recommended changes. The first change being tested is having the home page offer two portals of entry: name search or specialty search, with the emphasis on OR. The search box fields have been limited to just the name. The ability to refine the search has been moved to the front of the search. Enhancements to the results page is the addition of the group name, plans accepted, and the specialty. Enhancements to the provider record is to include "services" performed.

Users were asked to perform the same tasks again on the prototype.

The results are that all users:

• found the physicians in the least amount of clicks
• found the physician within three minutes