Physician Finder Plus: A Usability Study

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Executive Summary

Goals, Concerns, Metrics

Methodology

Tasks and Findings

Proposed Solutions

Conclusion

This interactive media project was created by students for educational purposes at The Art Institute of Atlanta and is in no way intended for commercial gain or as a source of public information

This usability study of Humana's Physician Finder Plus (PFP) was conducted on May 25, 2006. The goal was to measure the amount of ease or difficulty users experience while performing searches for providers. Video footage is used to collect data, draw conclusions, and make recommendations to the existing site.

“Usability is a term used to denote the ease with which people can employ a particular tool or other human-made object in order to achieve a particular goal. Usability can also refer to the methods of measuring usability and the study of the principles behind an objects perceived effciency or elegance.” -userthink